Overview

At MarketPickGo, we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 90 days from the date of delivery. If 90 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging

Non-Returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use
  • Opened media items (CDs, DVDs, software, video games, etc.)
  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned after the 90-day return window

Refunds

Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved:

  • Your refund will be processed
  • A credit will automatically be applied to your original method of payment within a few business days

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:
👉 https://marketpickgo.com/contact-us/

Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us here:
👉 https://marketpickgo.com/contact-us/

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
  • If the item was not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, please contact us first to receive return instructions:
👉 https://marketpickgo.com/contact-us/

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If a refund is issued, return shipping costs may be deducted

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, please contact us:
👉 https://marketpickgo.com/contact-us/